For Hospitality
For hotels, villas and serviced apartments, in the UK and the Caribbean. We read where the property stands today, then build the programme, spaces and packages that lift the guest experience and the revenue beyond the room.
Who it is for
Owners, general managers, management companies, and the operators of villas and serviced apartments.
Most properties already have more than they use: a gym nobody programmes, a spa that runs separately from everything else, quiet months that nobody has planned for. We start with what you have before we suggest building anything new.
The reading
Every engagement starts with a structured reading of the property, completed with the owner or general manager. It shows what is already working and earning, as clearly as what is missing.
What guests can do here, the spaces they use, and what they leave with that they could not get elsewhere.
What wellbeing earns beyond the room, how it carries the quieter months, and whether it brings guests back.
Whether your team can deliver it consistently, how much rests on one or two people, and who locally you can work with.
A reading shows where to look and in what order. It does not, on its own, put a figure on what a gap is costing you. Where we compare against the industry, we say where each figure comes from.
What we build
You only see the parts that fit your property. Most properties start with one or two.
Retreats held at your property can be designed with our sister division, LUNARRÁ Experiences.
Built from the inside
Ramón Wright spent years inside hotels and residences: building Fairmont Windsor Park's first wellbeing offer before opening, leading fitness at Corinthia London, and opening the leisure club at Audley Cooper's Hill.
The job was the same each time. Work out who is coming through the door, and build the right offer for each of them, usually without new capital to spend. That is the thinking behind the reading.
Past roles before LUNARRÁ, listed as experience. These are not LUNARRÁ Living clients.
How an engagement runs
The structured reading with the owner or general manager, and time at the property.
We agree the first two or three priorities with you, and what success should look like for each.
Programme, spaces or packages, delivered with your team and our partners, in an order the property can absorb.
We read the property again and show you what moved, and what to do next.
Where it is, what kind of property it is, and what you would like it to do better. We reply by email, and if it looks like a fit we arrange a conversation.